Legal Notice

Hotel Best Western Plus Comédie Saint Roch***
Address: 6\8 rue Jules Ferry, 34000 Montpellier
SIRET: 351 567 524 00027
Email: [email protected]
Tel: +33 (0)4 99 13 33 44

Website Design & Development:
D-EDGE – D-EDGE SAS, 14/16 boulevard Poissonnière, 75009 Paris – France, +33(0)1 44 71 05 05.

Hosting Provider:
OVH SAS
RCS Lille Métropole 424 761 419 00045
APE Code 2620Z
VAT No.: FR 22 424 761 419
Registered Office: 2 rue Kellermann – 59100 Roubaix – France

Terms of Use for Personal Data:

The Best Western Comédie Saint Roch hotel in Montpellier hereby informs you of its personal data use policy.

Article 1 – Entering information when filling out the contact form
When a user fills in the fields on the contact form, their personal information is sent by email to the website administrator. This information is not stored in a database but is only included in the email sent to the website administrator.

Article 2 – Storage of personal information by the website administrator
Users’ personal data is stored by the administrator on their Outlook platform. The Outlook software automatically archives these emails after one year.

Article 3 – Use of personal data
Personal data is used by the hotel’s administrative staff to follow the proper reservation process. The data is not used to send promotional emails.

Contact our hotel in Montpellier.
For more information regarding the use of personal data by our Montpellier hotel, please do not hesitate to contact us.

In the event of a dispute

For the consumer mediator:
After contacting customer service or the litigation department, and in the absence of a satisfactory response or any response within 60 days, the customer may contact the Tourism and Travel Mediator (Médiateur du Tourisme et du Voyage), whose contact details are provided below:
Referral by post: MTV – MEDIATION TOURISME VOYAGE, Service dépôt des saisines, CS 30958, 75383 PARIS CEDEX 08
Online referral: Referral request – mtv.
The Best Western Comédie Saint Roch establishment is a member of the Médiation Tourisme Voyage as a member of the professional union “UMIH,” duly referenced on the website www.mtv.travel under the “adhérents” (members) tab.

The Best Western Comédie Saint Roch hotel does not engage in telephone solicitation with its customers. Calls made to customers relate solely to reservation follow-ups and billing. If, however, you wish to object to telephone solicitation, you can register on a do-not-call list here: http://www.bloctel.gouv.fr/

PERSONAL DATA PROTECTION POLICY

Best Western Plus Comédie Saint-Roch – Montpellier
GDPR / CNIL Compliant Version 2026

1.Data Controller

ANJOU HOTEL SAS – SIRET 351 562 524 00018 – RCS Montpellier 351 562 524.
Best Western Plus Comédie Saint-Roch, 6-8 Rue Jules Ferry, 34000 Montpellier.
GDPR Contact: [email protected].

2.Data Collected

Identification data, contact details, reservation data, payment data, navigation data, data from contact forms, complaints, and customer reviews.

3.Purposes and Legal Bases

Management of reservations and stays (contract), billing (legal obligation), security (legitimate interest), commercial prospecting (consent), website improvement (consent).

4.PMS and Hotel Management

The establishment uses the HotSoft – Planet solution for managing reservations, accommodation, billing, customer relations, and regulatory obligations applicable to hotel establishments.

5.Best Western Rewards Program

Data required for the management of the Best Western Rewards program may be transmitted to Best Western Hotels & Resorts in accordance with the program terms.

6.Data Recipients

Authorized personnel, technical service providers, Best Western Hotels & Resorts, OTA platforms, payment service providers, competent authorities when required by law.

7.Google Analytics 4

The website uses Google Analytics 4 to measure audience and improve user experience. Analytical cookies are placed only after explicit consent.

8.Video Surveillance

The establishment is equipped with a video surveillance system declared to the Préfecture de l’Hérault. Images are retained for a maximum of 30 days unless required for judicial requisitions.

9.Police Registration Forms

In accordance with applicable regulations, foreign nationals may be required to complete an individual police registration form, which is retained for six months.

10.Incident Management

Certain information relating to unpaid bills, damage, fraud, or behavior endangering safety may be retained to defend the legitimate interests of the establishment.

11.Retention Periods

Reservations: 5 years
Invoices: 10 years
Complaints: 5 years
Contact requests: 3 years
Prospecting: 3 years
Police registration forms: 6 months
Cookies: 13 months
Logs: 12 months
Video surveillance: 30 days

12.Data Security

Appropriate technical and organizational measures are implemented to guarantee the confidentiality, integrity, and availability of personal data.

13.Your Rights

You have the rights of access, rectification, erasure, objection, restriction, portability, withdrawal of consent, and post-mortem directives.

14.Contact and Complaints

To exercise your rights: [email protected].
You can also lodge a complaint with the CNIL.